Salon Policies & Frequently asked questions
Our salon is incredibly busy, we have a huge client base and often our appointments can be in high demand. Due to this, we practice a strict 24 hour cancellation policy. We are very understanding but please consider that we are a small business and we would struggle to fill an appointment at short notice.
In 2017 we brought in a new policy for 'NO SHOWS' We will now charge a 100% fee to clients who make appointments and do not turn up. We now offer a text message & email reminder service for your appointments.
Q: How long will the grooming process take?
A: Grooming is a lengthy process and can take anywhere from 1 hour to 4 hours. It is often difficult to give you an exact time to come back and collect your pet due to several factors.
1, Dog behavior during groom - we will take extra time with nervous or excitable dogs.
2, How busy our salon reception is.
3, Your pet's coat condition and the style chosen by you. eg. A matted coat will take much longer to groom or a handscissor show trim requires much more time.
We ask that you provide us with a contact number and we will call you as soon as your pet is ready. Please do not return to the salon before we call you, we groom in our front room and entering the salon while your pet is being trimmed can be dangerous as your pet is very likely to become excited to see you and jump around.
Q: How often should my dog be groomed?
A: There are a few things to consider when booking your pet's professional grooming appointments.
1, Which length would I like my pets coat? Longer coats require more frequent professional grooming.
2, How good am I at brushing/combing my pet at home? Many owners struggle with this but we can help you achieve the look you'd like for your pet. We offer massive discounts on maintenance blow dries to save you the bother at home and these can be done weekly, fortnightly or monthly from as little as £15.
3, What is my dog's lifestyle like? A dog walked on short grass/pavements will vary from a dog walked in forests and heavy undergrowth.
4, Is my dog nervous or aggressive with grooming? If your dog has problems with nervousness or aggression while being groomed, please don't shy away. Little and often visits are best, Even if you only visit with your pet for short 5 minute desensitization appointments.
Generally speaking we like to see our clients every 4 - 8 weeks, but every individual dog is different.
Q: Do you groom dogs who are in season or pregnant?
Females in season have heightened sensitivity and will become stressed much more easily. Not to mention, we generally have entire males in the salon so they would become very agitated too. If your pet comes into season before a grooming session we recommend that you reschedule your appointment for 1 month's time.
We will not under any circumstances groom pregnant or whelping dogs. If you choose to have your bitch groomed after giving birth, please wait until all of her puppies are fully weaned and she has been checked by a vet.
Q: Do you have toileting facilities for my dog?
A: No. We politely ask that you ensure your dog has had a chance to do his/her business before entering the salon. Accidents happen - we are well used to them however, your dog will be asked to stand for some time on a grooming table so it's only fair that they are comfortable.
Please do not allow male dogs to scent urinate in our doorway or reception.
LET US REWARD YOU SCHEME
We offer a loyalty scheme for our regular clients, simply ask for one of our reward cards and each time you visit the salon for a FULL groom we will mark the date on your card. Your 5th full groom will be half price when the full reward card is presented at check out.
Please note, full groom appointments only will count towards your 5th groom being half price. This does not include Blow dry appointments, puppy grooms etc.
We can only offer this benefit to loyal customers who are visiting the salon with their dogs at least every 8 weeks. Half price full groom cannot be redeemed against dematting. We do not keep record of client's reward cards so please keep your card safe as if lost, you will unfortunately need to start a new card.
PLEASE NOTE, THIS SCHEME WILL END 1ST JULY 2019. ALL REWARD CARDS WILL BE INVALID FROM THEN ON.