Salon Policies & Frequently asked questions
APPOINTMENT POLICIES
Cancellations/No shows
My diary can be extremely busy as I only offer limited appointments each week, due to this I would ask that you respect my time and give at least 24 hours notice if you cannot attend your appointment. No shows will be charged 100% of the reserved service fee.
FAQs
Q: How long will the grooming process take?
A: Grooming is a lengthy process and can take anywhere from 1 hour to 4 hours. It is often difficult to give you an exact time to come back and collect your pet due to several factors.
1, Dog behavior during groom - we will take extra time with nervous or excitable dogs.
2, Your pet's coat condition and the style chosen by you. eg. A matted coat will take much longer to groom or a handscissor show trim requires much more time.
I will provide you with a time to return for collection of your doggy
Q: How often should my dog be groomed?
A: There are a few things to consider when booking your pet's professional grooming appointments.
1, Which length would I like my pets coat? Longer coats require more frequent professional grooming.
2, How good am I at brushing/combing my pet at home? Many owners struggle with this but we can help you achieve the look you'd like for your pet. We offer massive discounts on maintenance blow dries to save you the bother at home and these can be done weekly, fortnightly or monthly from as little as £15.
3, What is my dog's lifestyle like? A dog walked on short grass/pavements will vary from a dog walked in forests and heavy undergrowth.
4, Is my dog nervous or aggressive with grooming? If your dog has problems with nervousness or aggression while being groomed, please don't shy away. Little and often visits are best, Even if you only visit with your pet for short 5 minute desensitization appointments.
Generally speaking we like to see our clients every 4 - 8 weeks, but every individual dog is different.
Q: Do you groom dogs who are pregnant?
A: No.
We will not under any circumstances groom pregnant or whelping dogs. If you choose to have your bitch groomed after giving birth, please wait until all of her puppies are fully weaned and she has been checked by a vet.
Q: What if my dog has become matted?
A:Depending on the extent of the matting, we may be able to remove some of it by detangling although heavy matting leaves us no option but to clip your dogs coat extremely short. We don't like doing this, but humanity comes before vanity in my salon and under no circumstances will I put any animal through discomfort or stress for vanity sake. Hair grows back pretty quickly and in that time I can help advise you on how to care for your pet's coat between professional grooming sessions to prevent this happening again. As a groomer, I'll never judge or make anyone feel bad as it's a very common problem for long coated breeds - we're just happy we can help when you come to visit. Chances are, we've seen much worse! We will always discuss your options before starting.
